Frequently Asked Questions

FAQ's

Q. How long will my presentation folders take to manufacture?
A. Due to the current busy Christmas period, it may take up to 10 working days from approval of your artwork .for you to receive your folders but wherever possible we will aim to reduce this time. Usually, as our folders are manufactured in the UK they only take typically 6 working days from approval of your artwork. However, if you do have a specific deadline please let us know and we will try our best to get your folders to you in time.

Q. What card do use for the folders?
A.  As standard, your folders will be printed onto 350gsm silk card. However, if you require a different weight, please feel free to contact us to discuss other options.

Q. Can you supply folders which can hold a DVD or CD?
A. Yes!  Let us know your requirements and contact us for a revised quotation.

Q. Are the prices shown including or excluding VAT?
A. All prices shown are excluding VAT. VAT will be added to your total when you continue through to the basket.

Q. I only want a simply design for my folder but I'm not a designer myself and I don't think I need the Bespoke service. Can I design my own?
A. Yes, simply select our Design Online options which allows you to add images, logos and text to your chosen folder right here on our website.

Q. We don’t have any folder artwork, can you help me with the design?
A. Yes, we can! We offer a Bespoke service where one of our pre-press graphic design team can personally design your folders for you. Simply contact us, giving us as much information as possible, and we will be back in touch with you to chat through your project.

Q. Do the folders come flat packed for self-assembly or are they fully assembled ready for us to use?
A.  It is completely your choice. We can deliver your folders flat, for you to put together, or they can be provided fully assembled.

Q. If my folders are supplied flat, do you supply tape to assemble them?
A. We do, if you select a glued folder we will provide you plenty of glued tape applicators for your assembly. The process is easy and simple.

Q. Do you ship orders overseas / internationally?
A. Yes! For international shipping (including Isle of Man, Channel Islands and Orkney Islands) please contact us for a price.

On this page we have detailed some of the more frequently asked questions. If you need to know something which isn’t here, please get in touch with us via our contact page and we will get back to you as soon as we can. For full The Folder People Terms and Conditions including our refund statement please click here